Request a repair
Before you start
You can use this service to request a non-emergency repair for a council property, including communal areas.
- You need a UK mobile phone number or email address to request the repair online.
- You should only request one problem at a time.
Warning:
If you suspect you have a gas leak, you must report it immediately by calling 020 7974 4444.
Warning:
For other emergency repairs, please see
customer services contact details page.
What is an emergency?
Repairs are an emergency if they could:
- be dangerous to your or others' health and safety
- cause serious damage and destruction to the property
Examples of emergency repairs include:
- collapsing floor
- collapsing ceiling
- water leaking onto electrics
Between 1 October to 30 April you should report a complete lack of heating as an emergency. Review ...heating checklist.
Call 020 7974 4444 to report an emergency repair.
By using this service, I am aware that my data is being used in accordance with the Privacy policy.
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